1. Introduction
1.1. Welcome to ORACLE IMPORTS ("Company," "we," "us," "our"). These Terms and Conditions govern your use of our website, located at [Website URL] (the "Website").
1.2. By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use our Website.
2. Definitions
2.1. "Customer" refers to any person or entity using our Website.
2.2. "Products" refers to the imported goods and merchandise offered for sale on our Website.
3. Ordering and Payments
3.1. All orders placed through our Website are subject to availability and acceptance by us.
3.2. Prices listed on the Website are in Australian Dollars (AUD) and include any applicable taxes.
3.3. We accept various payment methods as displayed on the Website.
3.4. You agree to provide accurate and complete payment information when making a purchase.
4. Shipping and Delivery
4.1. We will make reasonable efforts to deliver the Products to the shipping address you provide during the order process.
4.2. Shipping costs will be displayed at the time of checkout and are your responsibility unless otherwise stated.
4.3. Delivery times may vary, and we are not responsible for delays due to factors beyond our control, such as customs inspections.
5. Privacy
5.1. Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
6. Limitation of Liability
6.1. To the fullest extent permitted by Australian law, we will not be liable for any direct or indirect damages, including but not limited to loss of profits, arising from your use of the Website or the Products.
7. Indemnification
7.1. You agree to indemnify and hold us harmless from any claims, damages, losses, or liabilities arising out of your use of the Website or your breach of these Terms and Conditions.
8. Termination
8.1. We reserve the right to terminate or suspend your access to the Website at our discretion, without notice or liability.
9. Changes to Terms and Conditions
9.1. We may modify these Terms and Conditions at any time. Any changes will be effective upon posting on the Website. It is your responsibility to review these Terms and Conditions regularly.
10. Governing Law and Jurisdiction
10.1. These Terms and Conditions are governed by the laws of Australia, and you agree to submit to the exclusive jurisdiction of the Australian courts.
11. Returns and Refunds
11.1. We have a return policy, and you can find the details on our Website.
11.2. To request a return or refund, please follow the instructions outlined in our return policy
12. Contact Information
12.1. If you have any questions or concerns about these Terms and Conditions, please contact us at [Contact Information]
Return & Refund Policy for ORACLE IMPORTS
1. Introduction
1.1. Welcome to ORACLE IMPORTS ("Company," "we," "us," "our"). This Return & Refund Policy governs the return and refund processes for products purchased from our website, located at [Website URL] (the "Website").
2. Returns
2.1. You have the right to return any purchased product within 30 days of receiving it, subject to the conditions outlined in this policy.
2.2. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Any products returned that do not meet these criteria may not be eligible for a refund.
2.3. To initiate a return, please contact our customer support team at [Contact Email/Phone] to obtain a return authorization (RA) number.
2.4. You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
3. Refunds
3.1. Once we receive and inspect the returned product, we will notify you of the status of your refund.
3.2. If your return is approved, a refund will be processed to your original payment method. Please allow 10 business days for the refund to appear in your account, which may vary depending on your payment provider.
4. Exceptions
4.1. Some products may not be eligible for return or refund. These include:
a. Custom-made or personalised items. b. Products that have been used, damaged, or altered after receipt. c. Consumable products such as adhesives, lubricants, or other items with hygiene concerns.
5. Damaged or Defective Products
5.1. If you receive a damaged or defective product, please contact us within 7 days of receipt. We may request photographs or additional information to assess the issue.
5.2. We will arrange for a return or exchange of the damaged or defective product, including covering the cost of return shipping.
6. Warranty
6.1. Some of the products we sell may come with a manufacturer's warranty. If a product is covered by a warranty, the details and terms will be provided with the product description. Please follow the warranty terms for such products.
7. Contact Information
7.1. If you have any questions or concerns regarding our return and refund policy, please contact us at [Contact Information].
8. Changes to the Policy
8.1. We reserve the right to modify this Return & Refund Policy at any time. Any changes will be effective upon posting on the Website. It is your responsibility to review this policy regularly.
9. Governing Law and Jurisdiction
9.1. This policy is governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of Australian courts.
Copyright © 2023 ORACLE IMPORTS - All Rights Reserved.
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